SkyPoint Communications is a full service Internet Service Provider.

Technical Support For Windows 95 Users

You may need help at some point in this process. If you are experiencing problems with your terminal program or are unfamiliar with how to use it, please consult your software manual or contact that program's customer support number. SkyPoint can not help you with problems with your terminal software. Check the Troubleshooting page for advice on common problems in getting connected.

SkyPoint Support can not answer questions regarding hardware problems or software problems with individual Internet software packages. Because of the huge number of packages available, the Support Representatives of each company are best suited to answer questions regarding the software. If a SkyPoint Representative asks you to call a software company directly, it is because that company's Representatives can answer a question more quickly and accurately, and can work directly with you to troubleshoot and solve the problem. Below are the Technical Support numbers for packages discussed on this site.

If you believe you are having a problem with your hardware, please contact the technical support line for that product.

If you chose to use either the Netscape or Microsoft browser option for your basic Internet software, contact the browser's support group.

Microsoft Internet Explorer
Web: www.microsoft.com

Netscape Navigator
Web: www.netscape.com
e-mail: via form on www.netscape.com
Phone: 1-800-320-2099 (If you are not a paid, registered user, you will be asked to give a credit card number for a charge of $25 for the first 15 minutes and $2/min thereafter)

For problems with all other software packages, please check your manual for the applicable support number.

Additional Information for Setting Up Windows 95 Dial-up Access

Several World Wide Web sites have excellent information regarding getting Windows 95 dialup access working at its best.

www.windows95.com/connect/ppp.html
www.halcyon.com/cerelli
www.malch.com/faq.html

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